Contact Us
We are here to help
Choose the right channel for your question and we will get back to you as quickly as possible.
Get in touch
Use the channel that matches your situation for the fastest response.
Fastest
Support Request Portal
For renters with active bookings — reschedules, cancellations, deposit questions, and any booking-related issue.
Submit a support request →
Response within 24 hours
General Inquiries
Email
For general questions about FreedomHalls, partnership inquiries, press, or anything not covered by the portal.
hello@freedomhalls.com →
Response within 1 business day
American Legion Posts
Partner Inquiries
Interested in listing your post hall on FreedomHalls? We would love to talk about partnering with your post.
partners@freedomhalls.com →
Response within 1 business day
Formal Process
Dispute a Charge
To dispute a deposit decision, cancellation refund, or any charge through our formal dispute resolution process.
File a dispute →
Decision within 5 business days
Common questions
Answers to the questions we hear most often.
How do I check the status of my booking?
Log in to your renter account at myaccount.freedomhalls.com. Your booking status, confirmation details, and deposit tracker are all visible there.
How long does it take to get my deposit back?
Once you submit your post-event photos through your renter account, your deposit is reviewed and released within 48 hours. It then takes 5–10 business days to appear on your statement depending on your bank.
I want to cancel my booking. What do I do?
Submit a cancellation request through your renter account support form. Your refund amount is based on how many days remain until your event. See our cancellation policy for the full refund schedule.
I am a Post Commander — how do I list my hall?
Fill out our partner inquiry form and someone from our team will reach out within one business day to walk you through the onboarding process. There is no cost to list.
My event is tomorrow and I have not heard back. What do I do?
Submit an urgent support request through your renter account and mark it as urgent — note your event date in the description. We prioritize same-day response for events within 48 hours.
Does FreedomHalls operate outside of Houston?
We launched in the Houston area and are expanding to additional Texas markets. If you are a Post Commander in another Texas city and interested in partnering contact us at partners@freedomhalls.com.
Response Times
When you can expect to hear from us
We are a small team with big commitment to fast response. Here is what to expect depending on when you reach out.
Support requests
Within 24 hours
All days including weekends
General email
1 business day
Monday through Friday
Dispute decisions
5 business days
From dispute submission
Urgent — event within 48hrs
Same day
Note urgency in your request